Refund & Cancellation Policy

1. Order Allocation & Commitment

All payments made on Glahab Import Hub represent a commitment to reserve and allocate specific units from a scheduled production or logistics batch. Because batch logistics and order placement with factories are initiated immediately upon booking, allocations are generally firm.

2. Eligibility for Refunds

Members are eligible to request a full refund under the following specific conditions:

• Factory Non-Fulfillment: If the manufacturer is unable to fulfill the allocated product batch.
• Severe Delays: If the cargo transit exceeds our estimated arrival window by more than 45 business days due to non-customs related logistical failures.
• Defective/Incorrect Items: If the unit received at our local distribution hub is verified to be defective, damaged, or completely mismatched from the ordered specifications.

3. Cancellation Request Procedure

To request a refund or cancellation, please email our support team at support@glahab.com or contact your dedicated account manager via WhatsApp with your Member Code, Order Reference Number, and reasons for cancellation.

4. Processing Timelines

Approved refunds are processed within 7 to 10 business days. Refunds will be issued directly to the original bank account or payment method utilized during check out. We do not charge processing fees on approved refunds.